Privacy Policy

Plannza ("we", "us", or "our") operates the Plannza Desk platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Data We Collect

We may collect information that you provide directly when creating an account or using the service, including:

• Name, email address, and password
• Organisation and workspace details
• Support ticket content and attachments
• Billing and payment information (processed securely via Stripe)
• Usage data such as page views, feature interactions, and session duration

2. How We Use Your Data

We use the information we collect to:

• Provide, maintain, and improve the Plannza Desk service
• Process transactions and send related information
• Send administrative notifications, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyse usage trends to enhance user experience
• Detect, prevent, and address technical issues or fraudulent activity

3. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest, regular security audits, and access controls. While no method of transmission over the internet is completely secure, we strive to protect your data using commercially acceptable means.

4. Cookies & Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use the service. Types of cookies we use:

• Essential cookies: Required for the service to function (e.g. authentication tokens).
• Analytics cookies: Help us understand usage patterns and improve the platform.
• Preference cookies: Store your settings such as theme and language.

You can configure your browser to refuse cookies, but some features of the service may not function properly without them.

5. Third-Party Services

We may share your information with trusted third-party service providers solely to help us operate and improve the service, including:

• Stripe for payment processing
• Cloud hosting providers for data storage and infrastructure
• Analytics services for usage insights

These providers are contractually obligated to protect your data and may only use it for the purposes we specify.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the service. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@plannza.com.